Our physical office is closed, but our staff is still ready to serve.
Here are a few ways we have adjusted our work to meet the moment.
• Access to Care: Staff continues to provide case management virtually. Messages are retrieved hourly and client communication continues via email.
• Insurance Support: Our Family Advocate is working with clients over the phone to complete insurance applications and navigate the insurance system. Team members are cross-training in insurance advocacy for the anticipated influx of cases that may arise due to people’s loss of jobs and insurance.
• Our team is proactively reaching out to existing clients to assure them that we remain available to help. Those needing non-urgent healthcare services (eye glasses, dental care, etc.) will be scheduled once provider offices reopen.
Mental Health: Parent Education & Mindfulness
• Our Program Coordinator will lead weekly digital workshops for PUSD parents.
• We are engaging families via social media with two campaigns to address children’s emotional needs during this pandemic:
1. Family Fridays – Parents receive ideas and tips for making the most of quarantine weekends with their families.
2. Mindful Mondays – Our Mindfulness Educator shares videos to help start each week on a peaceful note.
• We continue to send our monthly Resilience Pasadena newsletter, which includes updates on community happenings and real-life examples of resiliency.
• We are collaborating with PUSD and other community agencies at food distribution sites, in order to spread the word that Young & Healthy remains available to those in need of healthcare services.
• Toothbrushes have been procured and will be sent home with a Young & Healthy flyer to 3,000 families via the PUSD food distribution sites.
• In canceling our May fundraising event, we have requested that our guests remain safely at home, while also giving generously to ensure that children and families in the Pasadena area will continue to have access to the needed healthcare services that Young & Healthy delivers.
• Communication with foundations and donors has increased. We are responding daily to evolving changes in the grant making world.
Young & Healthy Infrastructure
• Webinars continue to further educate staff regarding human resource management, fiscal management and fundraising during this pandemic.
• An application has been submitted for a Small Business Loan through the Paycheck Protection Program.
• Garnered donations of masks and gloves from shuttered medical and dental offices and other sources are being donated to both Huntington Hospital and PUSD for their food service staff.
• We have assisted in garnering donations for non-perishable foods and backyard fruits for delivery to the neediest families in PUSD.
• In a think-tank, problem-solving capacity, we remain active with Collaborate Pasadena to keep a pulse on evolving community needs.
• Our traditional National Volunteer Week bundt cake delivery to our professional volunteers has been cancelled. Alternatively, we will send a letter of recognition and appreciation for their dedicated service.
• Staff sent personal thank you notes to all of our professional volunteers to wish them well and to encourage them to take care of themselves during this difficult time.
• Calls have been made to check-in with many of our community volunteers.
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