July Story of the Month

Right Place at the Right Time

Sometimes emergencies happen right at our front door. Alfred, a 72-year-old self-employed gardener, had an appointment with one of our Insurance Enrollment Specialists. He arrived looking pale and drained of energy. He told our specialist that he wasn’t feeling well and asked if he could reschedule. Our specialist offered to call a medical professional for him, but Alfred declined. They scheduled a new appointment, and our specialist walked him out of the office, as Alfred looked very unsteady.

Once outside, Alfred collapsed on the sidewalk. We rushed into action by calling the paramedics and Alfred was transported to Huntington Hospital, where he underwent emergency surgery. Doctors had found several blood clots in his legs and hips that needed to be addressed. We knew our work wasn’t done as our team worked diligently to get Alfred on Medi-Cal to make sure that all his medical bills were covered.

The next time we spoke with Alfred we were relieved to learn he was on the mend. We felt fortunate he was in the right place at the right time to get the help, emergency medical care, and insurance coverage he needed.

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