Going the Extra Mile
A high-school student with a broken wrist was referred to Young & Healthy. Being brand new in the area (aka America), the boy was slow to get attention for his wrist. Instead, we did not hear of his situation until at least a week after the wrist was hurt. This allowed plenty of time for the wrist to begin to set and start to heal, but not correctly and not without pain. One of our Young & Healthy volunteer doctors put a cast on the wrist, but it wasn’t going to be perfect. Follow-up physical therapy was needed, but the boy’s father had consistently long work days that did not allow him to take his son to physical therapy appointments. So, the boy needed to go by himself. He had never utilized public transportation before and did not know his way around in his new city, so our empathetic case manager took screen shots of the different stops on Google Maps and sent them to the boy to help him navigate the route. Talk about going above and beyond!
Making Connections Can Make All the Difference
After answering many questions for a client that phoned the office, our insurance outreach specialist asked if there was any other help that Young & Healthy could lend. The client responded stating that her husband wasn’t working and that only her eldest daughter was currently employed, but with reduced hours. This family of seven, with two members under the age of two, was clearly struggling just to eat. Young & Healthy was able to connect with the family’s caseworker at CalFresh to explain the situation at hand and get them assistance. We also reached out to one of our community partners, Families in Transition, and they were able to set up food delivery for the needy family.
What a Relief
Jessica was having issues accessing care and utilizing her Covered CA insurance. Upon her attempt to straighten out the insurance issues, she was incorrectly directed to Medi-Cal. The time that she was forced to spend entangled in the healthcare “web” forced Jessica to have to delay several necessary and already scheduled surgeries.
Though Jessica had heard of Young & Healthy before, she forgot about us until she was at a dead end and had nowhere else to go. When she connected with our office, one of our case managers was able to resolve in a single afternoon what had already taken 3 months for Jessica to try to figure out. As a result, Jessica was able to go back onto a Covered CA plan and her needed surgeries have been rescheduled.
Community Partners in Action
Six-year-old Stacy was referred to Young & Healthy by a community partner, Vision to Learn, for help getting a vision exam. Stacy’s mom, Gina, is a single mother of three and had been living with her children in a shelter for 8 months. Despite having active health insurance for Stacy, Gina was unable to get an appointment for a vision exam because most optometrist offices were closed due to the COVID situation. At the time, we were not able to assist Gina and Stacy for the same reason.
In a follow-up call a few weeks later, Gina informed us that she had transitioned out of the shelter and was living in an apartment. By that time, some doctor offices had reopened and we were able to assist with the vision exam and glasses for Stacy.
Also during our follow-up conversation with Gina, she explained that her children did not have clothes and that they needed some learning materials, since they were at home due to the virus. With the partnering help of The Assistance League of Pasadena, we were able to support the family with clothes for Stacy and her siblings. Since Gina does not drive, Young & Healthy delivered the clothes and picked up school supplies from the Altadena Library for the children. Gina was so grateful for the assistance and delivery because she suffers from migraines and Stacy has multiple health problems. Gina did not feel comfortable taking public transportation, in light of the current pandemic.
Working together as a community, we were able to assist this family when they needed help the most!
A Case of Navigation
A local parent named Liza visited Young & Healthy to request help with her insurance situation. Liza is planning to retire soon, but was told that she needs to wait a year before she qualifies for Medi-Care. In the interim, Liza figured she would apply for Covered CA insurance, so her son helped her apply. Unfortunately, her son did the application incorrectly and Liza was deemed ineligible for any assistance and was told to seek Medi-Cal insurance instead.
Young & Healthy stepped in to help guide Liza’s son as to what to say to Covered CA to get Liza appropriately qualified for that insurance, which WAS the correct coverage. Liza’s son told our case manager “You helped me not to worry because you never panicked. Your clear and concise answers helped me understand how I messed up. But you didn’t tell me that I messed up. Instead, you just helped me fix the problem.”
Some patience and a little help navigating the system is often all that a client needs.