Surly to Sweet
Sabrina has a very sick little boy who needs healthcare attention. More than one agency in town has told her he needs insurance–NOW! Sabrina is beyond frustrated and quite confused by all the healthcare “lingo” and rules by what she, not-so-lovingly, calls “THE COUNTY”. With her mounting anger, Sabrina arrived at Young & Healthy tired and annoyed with the world.
We were able to take care of her son’s immediate health needs and explained how he does, indeed, qualify for insurance. The Young & Healthy team was calm, respectful and used a dash of good humor with Sabrina. We could hardly believe that the same angry woman who had walked into our office was walking out laughing and hugging the staff.
Sometimes it’s not always what we do…but how we do it.